Shipping Policy 

After we receive your order, each piece is printed, hand-framed (within Australia) and packaged by our supplier.

International customers (outside of Australia) your order may also be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Cara Sanders is not responsible for these charges if they are applied and are your responsibility as the customer, unless stated otherwise. If you neglect to address customs inquiries regarding import duties and taxes relevant to your shipment, resulting in the package being returned to the sender, the customer assumes responsibility for covering the associated shipping charges to resend it. In the event that you choose to return your order, a refund will be processed, however, you will be required to pay for the initial shipment costs.

General 

You will receive a notification when your order has been shipped. It is the responsibility of the customer to ensure personal details such as delivery address and contact details are accurate and up-to-date. If you need to edit your address details after placing an order, you can do so by reaching out to us at info@carasanders.com.au with your name and order number. Once your order has been dispatched, we cannot alter address details and you will be charged the standard applicable postage rate to resend if it is returned to sender.

Shipping Estimates

Limited Edition Paper prints you will receive your print within 12-30 days. All framed prints can take from 4-5weeks to process and deliver. 

How do I check the status of my order?

When your order has been shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

Returns Policy

We do not accept returns for change of mind purchases as our art, prints and frames are all custom made. Please choose carefully before placing your order.

If a framed print is purchased for an international order by mistake, we’re happy to process a refund. Please note Shopify retains a 2.9% international processing fee, which will be withheld from the refunded amount.

If orders are damaged in transit, Cara Sanders will replace the item and process returns claims via Couriers.

Please note: In order to process a return, we MUST have photo evidence of damage to the exterior packaging and photo evidence of damage to the item.

Damaged Returns Claims must be submitted within 24 hours (1 business day) of receiving the damaged item.

Please forward all Returns Claims to: info@carasanders.com.au and clearly state the artist name, order number and client name.